![]() Gather as much information about the person as you can, e.g.Contact your control room or call 999 to get help.Use your horn and lights to attract attention.Do not try to fight back – it is likely to make the violence worse, never take the matter into your own hands.Do not attempt to run after a passenger who owes you their fare, your safety is more important than the money If you are attacked:.If you have a screen you are likely to be safer staying in your cab than getting out.If you can, drive to a brightly lit, busy place as these are often covered by CCTV.Be aware of your own actions and how they may be seen.Try to stay calm, take slow, deep breaths to reduce your anxiety.Explain the route you plan to take if you are going a long way round (for example in order to avoid road works) so as to prevent a dispute over the fare If you feel threatened:.Use your radio to tell your controller that you have started your journey, showing your passenger that you are in contact with base.Communication with the passenger is important, be polite and pleasant.Only open the windows enough to speak to people without them being able to reach in.It is good practice to inform the licensing team and your controller Trust your instinct – you have the right to refuse a passenger if you think they may present a risk, but make sure you log this incident.If working at night make sure you are not tired – you need to be alert at all times.Drivers have a silent button which they can activate in an emergency, which flags up their vehicle on the controller’s screen Staying safe Some control rooms have GPS and can track the progress of all vehicles.Have a pre-arranged code word that you can use if a passenger becomes threatening.You will need them to get help if you are in trouble.An explanation of the fare structure, so that you can explain it to a passenger who feels that you are over-charging them How your control room can help you:.An emergency card with your name, date of birth, blood group, allergies and a contact number for emergencies. ![]()
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